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How to use the page

how to use the page

What is Solprint?

Solprint is a web printing service that connects the most advanced professional printing technologies with the convenience of your home or office. From this page it is possible to perform all the procedures related to your needs in graphic arts, from a professional point of view. In addition, you will keep a historical record of all quotes, orders, tests, delivery notes, shipments, invoices, etc. you have made with Solprint.

Can I use Solprint without being registered?

You can access all Solprint prices without registering, but to place orders you must log in as a user.

How can I register?

To register, access our registration page and fill in your personal details. You will shortly (approximately 24 hours) receive instructions on how to register with Solprint.

How do I log in?

To log in, go to our login page and fill in your login details. The duration of the session is one hour from the last page visited, although you can always log out.

What kind of products are available?

Solprint is constantly updating the product catalogue. However, if you do not find the product you are looking for, please do not hesitate to ask us for a quotation or contact us directly.

How do I order a product?

Choose the product you want and add it to your cart. You can then process the order by entering the cart and following the steps indicated.

I can’t find the product that I want

If you don’t find the product you want, you can go to the quotes page and fill in as many details as possible. A sales representative will contact you as soon as possible.

How can I send the files for an order?

During the product purchase process there is the possibility to upload the corresponding files. However, it is possible to upload the files later by accessing the page of your budgets, pressing the button upload files (lower button of the table).

Do you make any previous file check before printing?

At Solprint we carry out file control, in terms of document bleeds, image resolution, fonts included and colours (CMYK). Please contact us for more detailed control.

How do I control the process of my orders?

By means of the pages of your quotes, your orders, your delivery notes and your invoices it is possible to access to the state of your orders. However, if you would like any additional information, please contact us.

Which are the payment conditions?

The payment is currently managed by bank transfer or payment by credit/debit card through the Sermepa platform.

How is my order shipped?

Solprint delivers by express courier to the Iberian Peninsula and the Balearic Islands, although, depending on the characteristics of the same, or if the destination is different, this may change.

And the shipping costs?

Solprint quotes include shipping costs, so you don’t have to worry about additional shipping costs.

Does paying less mean I’ll get less quality?

No. Solprint’s prices are lower because the process is highly optimized, but for no other reason, so we can ensure the highest quality and completion of work.

Can I request quotes or orders through any means other than the Internet?

You can contact Solprint directly using the details on our contact page.

 

Do you have more questions? Contact our support and customer service staff.

 



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